Crawford Technologies Reports Record Revenues and Strategic Growth in 2025

January 28, 2026, TORONTO – Crawford Technologies, a leading provider of innovative document solutions that streamline, improve and manage customer communications, announces that  its 2025 top-line revenue rose to the highest level in the company’s 30-year history. The company achieved 9% year-over-year growth during its fiscal year ending September 30, 2025. Subscription revenue grew by over 14% for the year, reinforcing the company’s recurring revenue strategy that includes a continued focus on growth and innovation.

Crawford Technologies’ significant accessibility business growth in 2025 and its 41% increase in document accessibility services revenue can be attributed to the rapidly growing market demand for easy-to-implement accessible technology. The demand for accessibility solutions expanded significantly in regulated markets in 2025. The Crawford Technologies team reports that an increasing number of healthcare organizations adopted AccessibilityNow Translate, the company’s document language translation and localization service.

A focus on geographic expansion and global platform investments also fueled the record revenue growth the company experienced in 2025.  Its European revenue showed an increase of 47%, underscoring strong demand for Crawford Technologies’ innovative document accessibility solutions in international markets. Additionally, the company established a cloud-based SaaS platform in the EU, enabling regional scalability, compliance and faster customer onboarding while supporting future growth.

Crawford Technologies’ growth strategy also includes helping customers stay abreast of the latest trends in customer communications management (CCM). As part of that plan, the company’s sixth annual Industry Summit was held in-person in Chicago in April, generating strong attendance and positive feedback. The event offered a mix of thought leadership sessions, live demonstrations and case studies with industry leaders sharing their expertise on these topics and more. To elevate industry leadership and visibility even further, Crawford Technologies co-sponsored the Engage360 and CXM Professionals educational conferences in tandem with PRINTING United in October.

The value of Crawford Technologies’ mission to develop products that solve customers’ complex document challenges, expand service offerings and host events that educate is reflected in the company’s Net Promoter Score^SM (NPS®) of +81. NPS is a key indicator of the high level of customer satisfaction, loyalty and overall business success a company is achieving. An NPS score of +80 or higher is considered world-class.

“Success in business is always about much more than revenue. It’s about the value we deliver to our customers every day,” said Ernie Crawford, president and CEO of Crawford Technologies. “From the increased demand for our accessibility solutions to our expanded European presence and more, we know our success in 2025 reflects our team’s commitment to solving our customers’ complex communication challenges. I am most proud that our Crawford Technologies team is always exploring ways to exceed expectations through innovation, education and delivering a customer experience that continues to earn customer loyalty.”