DocBridge® Communication Suite
Produced by Compart GmbH
The Cloud-Native CCM Software for Seamless, Personalized Customer Communications
Compart offers companies with high volumes of customer communication, such as insurance companies, energy suppliers, telecommunications providers, etc., a cloud-native end-to-end solution for seamless, personalized customer communication management (CCM). The DocBridge® Communication Suite enables more speed, precision and convenience in all process steps from data capture to document creation and distribution to the customer in an integrated Customer Communication Management software.
- Producing and delivering omnichannel customer communications for B2C businesses
- Orchestration of all relevant communication flows, from a single web interface
- Innovative design and document automation
- Advanced management of resources for the design and production of communications
- Perfectly suited for transactional or batch high-volume production
- Fully rooted in open standards
Communication Workflows – Maximize potential by delivering complex customer communication scenarios
- Streamline communication workflows for optimized CCM value chains
- Interactively design and test communication workflows with a graphical modeling UI
- Ensure flexibility and scalability across upstream leading business applications and downstream delivery services
- Integrate seamlessly with RESTful web services, message queues, Kafka topics, SIEM tools, and custom extensions
- Connect effortlessly with ecosystem platforms like Twilio, Camunda, and Salesforce
- Monitor and track the entire CCM value chain comprehensively
Document Composition – Accelerate your CCM design and development process
- Get real-time results immediately available while working in design or source code with innovative, responsive Live Preview – for any channel, with all business rules applied
- Design templates intuitively with drag and drop and separation of content and styling
- Minimize errors with immediate verification and helpful hints for fixing issues
- View the layout and various output channels previews side-by-side and ensure that your documents are perfect even before the testing phase
- Navigate through document structures using the intuitive tree view
- Manage data sources for business users with re-usable data dictionaries and consistent data nomenclature
- Developers can choose to edit document content directly in HTML and still benefit from real time live preview
Resource Management – Manage comprehensively all communication resources for your customer communication management
- Version all resources such as templates, texts, re-usable resources, data dictionaries, images, and communication flow configurations
- Easily preview, compare versions and restore to previous versions
- Keep an eye on the dependencies between resources and runtime references to external resources
- Search and filtering resources for optimized design and maintenance of CCM resources
- Check-out of working copies and intelligent resource locking for collaborative resource management
- Apply fine-grained access controls for different roles to meet compliance requirements
Accessibility – Cut the cost and labour of delivering compliant, accessible omnichannel communications significantly
- Create and test accessible PDF/UA documents via an intuitive user interface with real-time previews
- Automate the conversion of millions of existing documents – regardless of format and origin
- Ensure compliance with legal requirements and global accessibility standards
- Ensure a perfect customer experience: Go beyond pure PDF/UA compliance with correctly formatted text, precise reading order and meaningful image descriptions
- Benefit from maximum flexibility thanks to advanced tagging features and rules such as dynamic content and complex table logic
- Increase efficiency and scalability by processing documents in batch (batch processing) or individually on-demand
Technology – Secure your future competitiveness with cutting-edge technologies
- Cloud-first architecture for deployment in your private or virtual private cloud, while VM deployments are still possible.
- Deployment in a matter of minutes to a Kubernetes or OpenShift cluster with the provided HELM charts
- Easily integrate the solution into CI/CD pipelines.
- Comprehensive secure RESTful-based integration gateway
- Proven deployability on cloud hyper-scalers like AWS and Azure to leverage platform native services and scalability
- Ready for AI: Generate templates and resources using large language models, and analyze templates and resources efficiently with advanced AI capabilities
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Easy Integration. Limitless Potential. Reliable Communications.
