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Digital Transformation: The Path to an Omnichannel Solution

A central omnichannel document hub is important for automating value added processes for Customer Communication.
About the author: Carsten Lüdtge, a qualified journalist (University Degree: Diploma) and specialist editor, is responsible for press and public relations at Compart, an international manufacturer of software for customer communication, and is … Read more
Carsten Luedtge

Carsten Luedtge
September 5, 2023

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Omnichannel customer communication platforms, which are actually intended to create new value for companies, have important requirements to meet. The provision of multilingual, rules-compliant, accessible documents, which are automatically sent on all communication channels available today according to the recipient's wishes, is a key criterion.

This is opposed by the predominant method of document creation in many companies, which is still based on the 8.5x11 or A4 page format as the standard; extremely unfavorable conditions for dispatch via all modern digital channels.

Accessible and Omnichannel-capable

Why not create documents from the outset in such a way that they are omnichannel-capable and digital accessible per se and can be output in any language if desired?

The ultimate goal is to make the entire document processing process as convenient as possible for the company despite increasing complexity (personalization, multilingualism, omnichannel capability, speed).

Find out more in the White Paper "Digital Transformation: The Path to an Omnichannel Solution", which is available as a free download

Compart is an internationally active manufacturer of software for customer communication management. The company, with headquarters in Böblingen, has been present in the market for more than 30 years and has branches in Europe and North America. The scalable, platform-independent and easy-to-integrate solutions cover the entire cycle of document and…

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