A central omnichannel document hub is important for automating value added processes for Customer Communication.
API services offer companies a wide range of opportunities to automate their customer communication processes further and expand their businesses overall. There are a few basic rules to observe.
The component-based architecture of DocBridge® Suite is seeing increasing use in complex CCM projects.
Function as a Service (FaaS) as a relatively new cloud model is also an attractive option in document and output management. But for which processes is FaaS suitable? The advantages and disadvantages need to be weighed up carefully here.
New release of output management software with extensive post-composition functionalities and interfaces to various postal service providers.
With the aim of reducing costs and making information available more quickly, the HDI (Talanx) has launched a large-scale project for the internal and external digitization of its customer communications. The focus is on standardizing output management and embedding individual correspondence in the central dispatch system. In addition to significant postage savings, Germany’s third-largest insurer also achieved higher process reliability in document creation and processing.
Granular microservices, or Packaged Business Capabilities that can quickly and seamlessly integrate into existing IT infrastructures, including cloud environments, are becoming increasingly prevalent in corporate and government customer communications. Technologies such as Docker and Kubernetes provide the necessary foundation for their deployment, management, and scaling.
Much higher performance, significantly lower maintenance costs, and the ability to output each invoice in four languages on all of today’s common analog (paper) and digital media “on demand”: With the introduction of DocBridge® Impress and DocBridge® Pilot, Swisscom has set the basic course for Omnichannel customer communication at a high level.
The next stage of digitization in customer communication is in full swing – and means the extensive automation of all document-relevant processes. The basis for this is structured, consistent and centrally available data.