Healthcare Company Saves More Than $4 Million Annually With Crawford Technologies’ Language Translation Solution

Crawford Technologies, provider of innovative document solutions that streamline, improve and manage customer communications, announces its AccessibilityNow® Translate has yielded substantial improvements across various metrics for a regional healthcare provider. AccessibilityNow Translate, part of the company’s AccessibilityNow platform, addresses a critical challenge faced by healthcare organizations that need to deliver vital, time-sensitive information to limited English proficiency (LEP) audiences efficiently and securely.

Prior to adopting the solution, the healthcare provider incurred costs exceeding $400,000 per month for manual translation and formatting. Implementing AccessibilityNow Translate, this cost plummeted to a fraction of the original expenditure, resulting in savings of more than $4 million per year. Beyond financial benefits, the solution significantly enhanced operational efficiency. The average turnaround time for document translation and alternate/accessible formats decreased from a laborious five days per document to an impressive two to three minutes. This dramatic acceleration streamlined workflows, reduced bottlenecks and enabled the company to meet strict regulatory deadlines with ease.

Compliance with the Centers for Medicare and Medicaid Services (CMS) regulations was another critical area in which AccessibilityNow Translate delivered tangible results for the company. The translated documents were remediated into WCAG-compliant PDFs so they could be loaded directly into the patient portal. The ability to produce alternate formats such as braille and large print, in addition to multiple languages, ensured that the healthcare organization adhered to all regulatory requirements. This mitigated the risk of penalties and legal repercussions for the organization.

“As the healthcare industry continues to evolve, the demand for multilingual and accessible communications is rapidly increasing,” said Ernie Crawford, president and CEO of Crawford Technologies. “We have positioned AccessibilityNow Translate to be at the forefront of this trend, empowering organizations to deliver exceptional patient care while meeting regulatory obligations. This use case demonstrates the potential for significant cost savings for a regional healthcare provider. Larger healthcare organizations with higher document volumes can anticipate even more substantial cost savings. By automating the translation and formatting processes, organizations can reallocate resources toward patient care and other strategic initiatives.”

AccessibilityNow Translate is designed to translate high-volume documents for businesses and government agencies that deal with sensitive data, earning its place as a groundbreaking advancement in the digital document and customer communications management industry. The solution’s ability to quickly and securely translate high volumes of documents containing personal health information (PHI) and personally identifiable information (PII) for mail or electronic delivery makes it possible for businesses servicing customers with LEP or operating in multiple countries where language requirements may vary to send vital communications in the recipient’s native language.