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A large European service company developed an infrastructure for its customer communications that can be accessed by both the self-hosted specialist applications and the native cloud environment of Salesforce. This is intended to link CCM and CRM more closely.

Granular microservices, or Packaged Business Capabilities that can quickly and seamlessly integrate into existing IT infrastructures, including cloud environments, are becoming increasingly prevalent in corporate and government customer communications. Technologies such as Docker and Kubernetes provide the necessary foundation for their deployment, management, and scaling.

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Much higher performance, significantly lower maintenance costs, and the ability to output each invoice in four languages on all of today’s common analog (paper) and digital media “on demand”: With the introduction of DocBridge® Impress and DocBridge® Pilot, Swisscom has set the basic course for Omnichannel customer communication at a high level.

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