A central omnichannel document hub is important for automating value added processes for Customer Communication.
The new Central Rendition Service (zRS) at Volkswagen Financial Services has significantly improved document processing speed and volume, enabling the zRS to now process documents four times faster and twice as many as before.
As an active user of Salesforce for managing contacts and donations, UNICEF Switzerland and Liechtenstein was looking for a more efficient solution for generating documents and managing the corresponding templates.
A large European service company developed an infrastructure for its customer communications that can be accessed by both the self-hosted specialist applications and the native cloud environment of Salesforce. This is intended to link CCM and CRM more closely.
The auditing of documents and the associated processes is not only an essential factor for production and data monitoring. It improves service and performance in customer communication and uncovers cost traps.
For the last two years, Compart has worked with IRS to improve their customer experience and designated services.
Just because legacy CCM solutions have typically been monolithic in nature does not mean that the future should be. Nor does it mean that these legacy solutions need to be replaced in the traditional sense.
So-called Guided Interactive solutions support the organization by allowing an individual the ability to instantly create personalized correspondence via any leading business application and immediately route it through the Omni channel preference of the customer.
Compart Is an Aspirational Vendor for CCM Technology
Compart North America announces its partnership with Carahsoft to provide award winning, innovative solutions to modernize citizen communications.